We are looking for a Quality Analyst to join our team at Origin Fresh to resolve hardware & network issues and maintain overall IT infrastructure. This role offers an in-hand salary of ₹25000 - ₹35000 and a chance to work in a technology-driven environment.
Key Responsibilities:
Troubleshoot basic technical issues and escalate complex problems to the relevant team.
Guide the internal team through step-by-step solutions for web and mobile applications.
Maintain accurate logs of issues and resolutions.
Collaborate with internal teams (CRM, Tech, Ops, Product) to ensure timely issue resolution.
Provide feedback on recurring issues to improve product performance and user experience.
Job Requirements:
Fresher or up to 1 year of experience in technical/customer support.
Basic understanding of web/mobile applications and troubleshooting steps.
Strong communication and problem-solving skills.
Ability to work in a fast-paced environment with a customer-first mindset.
Willingness to work on weekends (Saturday & Sunday). Weekly off will be on a weekday.
Languages required - Tamil, Kannada and English