Manager - Continuous Improvement and Process Discovery

Manager - Continuous Improvement Job Description Manager – Continuous Improvement & Process Discovery Kraft Heinz Global Business Services | Continuous Improvement Six Sigma Green Belt | Process Discovery Lead | GBS Towers: ATR, AP, Commercial Ops, SCM & More Job Title Manager – Continuous Improvement & Process Discovery Department Global Business Services (GBS) – Continuous Improvement CoE Reports To Senior Manager – Continuous Improvement Location GBS GCC Ahemdabad Six Sigma Requirement Certified Green Belt (GB) – Required; Black Belt aspirant preferred Travel Up to 20% POSITION OVERVIEW The Manager of Continuous Improvement & Process Discovery is a hands-on practitioner and team lead who drives process discovery and improvement initiatives across assigned GBS FnA towers. Reporting to the Senior Manager, this role owns the end-to-end execution of Six Sigma projects, facilitates process discovery workshops, produces high-quality process documentation, and coaches Analysts. The Manager bridges strategic direction with operational delivery, ensuring GBS towers continuously evolve toward leaner, more efficient models. KEY RESPONSIBILITIES Process Discovery & Improvement Execution • Lead full-cycle DMAIC projects for assigned GBS towers (ATR, S2P, RTR, Commercial Ops, SCM), from charter definition through Control phase. • Facilitate SIPOC, Value Stream Mapping (VSM), Swimlane, and Process Flow mapping workshops with tower SMEs and operations teams. • Document current-state (as-is) processes and develop future-state (to-be) blueprints with gap analysis and improvement recommendations. • Apply Lean tools (5S, Kaizen, FMEA, Root Cause Analysis) to identify and eliminate waste across transactional processes. • Build and maintain the GBS process library (SOP-level documentation) in collaboration with tower leads. Data Analysis & Performance Measurement • Collect and analyze process performance data using statistical methods (control charts, Pareto analysis, Fishbone, hypothesis testing). • Build and maintain KPI dashboards to track process health, improvement adoption, and project benefits realization. • Partner with GBS Data & Analytics teams to leverage process mining tools and ERP data for baseline measurement. Team Leadership & Analyst Development • Supervise and develop 2–4 CI Analysts; assign workstreams, review deliverables, and provide structured coaching. • Guide Analysts through process mapping assignments and quality-check documentation for accuracy and completeness. • Support Analyst Yellow Belt and Green Belt certification journeys through project guidance and knowledge transfer. Stakeholder Collaboration • Engage tower process owners, operations leads, and functional SMEs to gather inputs, validate findings, and drive buy-in for improvements. • Prepare and present project updates, workshop findings, and improvement proposals to Senior Manager and tower leadership. • Coordinate with IT/automation teams to align process redesigns with digitalization and RPA pipeline. REQUIRED QUALIFICATIONS • Bachelor's degree in Engineering, Business Administration, Finance, Operations, or Supply Chain. • Certified Six Sigma Green Belt (ASQ, IASSC, or equivalent) – mandatory. • 5–8 years of relevant experience in process improvement, operations, or business analysis. • Minimum 2–3 years in a GBS, Shared Services, SSC, or BPO environment. • Hands-on experience facilitating VSM, SIPOC, and Process Mapping sessions. • Proficiency in process documentation tools (Visio, Lucidchart, ARIS, Signavio, or Bizagi). • Strong data analysis skills; working knowledge of Minitab, Excel (advanced), or similar tools. • Demonstrated ability to manage multiple projects and stakeholders simultaneously. PREFERRED QUALIFICATIONS • Six Sigma Black Belt certification or active pursuit. • Exposure to process mining tools (Celonis, UiPath Process Mining). • Experience with ERP platforms (SAP S/4HANA, Oracle) in an ATR or AP context. • Lean certification or Kaizen facilitation experience. • Experience in FMCG, CPG, or Kraft Heinz GBS environment. COMPETENCIES & BEHAVIORS • Strong facilitation skills – ability to lead structured workshops with diverse, cross-functional participants. • Analytical mindset with a practical, results-oriented approach to problem solving. • Clear written and verbal communication; able to translate process complexity into simple documentation. • Collaborative team player who builds trust with operations teams and fosters a CI culture. • Detail-oriented with high standards for documentation quality and process rigor. KEY PERFORMANCE INDICATORS KPI Target DMAIC projects completed per year ≥ 4 closed projects / year Process maps delivered (as-is + to-be) ≥ 10 per tower per year On-time project milestone delivery ≥ 90% Savings / efficiency contribution per project > $100K average Analyst performance rating (direct reports) ≥ Meets expectations, 100% Stakeholder Satisfaction (Tower level surveys) ≥ 4.5 / 5 Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes . Experience Level Senior Level