General Manager / Chief Operations Officer

GM/COO - GJF Job Title: GM / Chief Operations Officer (COO) Location: Chennai (On-site) Experience:15-26 years Reports To: Managing Director / Board About the Company: Our client is an internationally established engineering consultancy with 500+ engineers and detailers across 5 countries. We deliver BIM enabled engineering services, for example Structural or MEP engineering for buildings and infrastructure projects. With our 2 business lines „Virtual Technical Office” and „End-to-end” we offer tailored-made engineering solutions or fully integrated project planning and supervision. Role Overview: Own full operational P&L and lead end-to-end delivery, scalability, digital transformation, and organizational growth for a large engineering/BIM services firm serving international markets. Key Responsibilities 1. P&L & Growth Own revenue, margins, and EBITDA. Drive growth via utilization (>88%), pricing, new services, and market expansion. Achieve annual EBITDA targets. 2. Delivery & Client Excellence Ensure 100% on-time delivery with zero critical defects. Maintain NPS >75. Lead governance, quality frameworks, and key client escalations. 3. Capacity & Efficiency Scale operations through workforce planning and training. Optimize pyramid structure and salary cost ratios. 4. Process & Digital Transformation Lead automation (Tekla, Revit, Python, Power BI, ERP). Implement ISO 9001, ISO 27001, CMMI-equivalent systems. Drive BIM automation, cloud collaboration, AI-based QA tools. 5. Leadership Build strong second-line leadership. Establish KPI-driven, high-performance culture. Maintain senior attrition 6. Strategic Expansion Launch new services (Precast, Facade, Modular, Scan-to-BIM). Build partnerships with global software vendors. Required Profile Experience: 15–25 years total 10+ years in steel/RC detailing or BIM (USA/UK/Aus markets preferred). 7–10 years in senior leadership roles in ₹50 Cr+ firms. Proven track record scaling engineering services operations. Technical Expertise (Mandatory): AISC, Eurocode, BS, AS/NZS codes. STADPRO, ETABS, Tekla, Revit, SDS/2, StruMIS, Navisworks, Solibri. LOD 100–500 workflows, steel connections, rebar detailing. Education: B.E./B.Tech Civil/Structural (mandatory) M.Tech preferred MBA (Tier-1) desirable Leadership Traits: Execution-focused, process-driven, strategic yet hands-on, capable of leading 500+ engineers, based full-time in Chennai Other Details: Notice Period: 30-60 days Work Type: Fulltime Experience Level Senior Level