Answering Inquiries: Respond to phone calls, emails, live chats, or in-person questions promptly.
Resolving Complaints: Fix customer issues, handle product returns, and process refunds calmly and fairly.
Product Knowledge: Learn features of the company's goods or services to give accurate advice.
Processing Transactions: Handle payments, enter orders, and update customer accounts.
Record Keeping: Log details of customer interactions and feedback into a database or CRM software.
Escalating Issues: Send complex or unresolved problems to a manager or specialized department