A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
13,000 - 15,000 /महीना
Mac Solution
खोपोली, मुंबई
आईटी / सॉफ्टवेयर / डेटा एनालिसिस में 6 - 12 महीने का अनुभव
फुल टाइम
Incident Management & Ticket Logging: Acting as the primary point of contact for users, receiving requests via phone, email, or chat, and documenting them in ticketing systems like Jira or ServiceNow.
Basic Troubleshooting & Resolution: Handling routine issues such as user access issues, password resets, application configuration issues, and simple functional queries using documented scripts.
Request Fulfillment: Handling routine service requests, such as granting access to specific modules or assisting with user onboarding.
Escalation Management: Identifying issues that cannot be resolved within the set timeframe or complexity, and escalating them to L2 support with detailed documentation of troubleshooting performed.
Documentation & Communication: Maintaining accurate ticket records, informing users of progress, and updating technical documentation (Knowledge Base) to improve troubleshooting for future incidents.
