We are looking for a motivated IT Support Intern to join our IT team. This is a great opportunity for someone starting out in IT to gain hands-on experience in troubleshooting, system administration, and day-to-day technical support within a cybersecurity-driven environment.
Key Responsibilities
Provide first-level technical support to employees for hardware, software, and network issues.
Set up and configure desktops, laptops, printers, and other office IT equipment.
Assist in maintaining and troubleshooting LAN/Wi-Fi connectivity.
Support user account creation, password resets, and access management.
Install, update, and maintain software and operating systems.
Maintain IT asset records and assist with inventory tracking.
Log and track support tickets, ensuring timely resolution or escalation.
Assist the IT/security team with basic system checks and routine maintenance.
Document common issues and solutions to build an internal knowledge base.
Required Skills
Basic understanding of computer hardware, operating systems (Windows/Linux), and networking fundamentals.
Familiarity with common office software and troubleshooting MS Office/Google Workspace issues.
Basic knowledge of TCP/IP, DNS, and Wi-Fi/LAN setups.
Good problem-solving and analytical skills.
Strong communication skills and a willingness to learn.
Ability to manage multiple support requests and prioritize effectively.
Any certification or coursework in IT support, networking, or cybersecurity basics is a plus.