Provide Level 1 & Level 2 technical support for desktops, laptops, printers, and peripherals
Install, configure, and troubleshoot Windows OS, applications, and drivers
Diagnose and resolve hardware, software, and network issues
Handle user queries via ticketing system, email, or phone
Perform system updates, antivirus checks, and backups
Configure and support LAN, Wi-Fi, VPN, and email systems
Assist in new user onboarding and system setup
Maintain IT inventory and documentation
Coordinate with vendors for hardware repairs and replacements
Ensure compliance with IT security policies
Knowledge of Windows 10/11, MS Office, Outlook
Basic understanding of Networking (LAN/WAN, TCP/IP, DNS, DHCP)
Hardware troubleshooting (CPU, RAM, HDD/SSD, printers)
Basic knowledge of Active Directory and user management
Familiarity with ticketing tools (ServiceNow, Freshdesk, Jira – preferred)
Good communication and problem-solving skills