Relationship Manager

JOB DESCRIPTION JoB

Title: Deputy Manager –Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location:

KEY RESPONSIBILITIES:  Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance  Handling Centralized welcome calling Process.  Reduction in Discrepancy ratio.  WIP Management - GO actionable TAT, issuance TAT.  Vendor Bill Management  Manage Dashboards & Governance for field ops  Field operation & HO coordination for field operation fulfillment support.  Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS:  Paid to Applied Business ≥92%  Ensure 100% welcoming calling on applied new business on time  Minimize channel discrepancy ratio <5%  Reduction in Business leakage <5 %  Improvement in Employee engagement score QUALIFICATION & EXPERIENCE  Graduate in any discipline.  5-7 years of experience in New Business.  Life insurance experience is preferred KNOWLEDGE & SKILL  Excellent Inter-personnel skills  High internal customer centricity  Relationship building

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