Customer Support Executive

Product Installation & Support Executive (Delhi) 

Company: Rymo Technologies Pvt. Ltd. 
Location: Delhi 
Industry: Robotic Medical Equipment (Neuro Rehab Domain) 

About Rymo:   

Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement impairments regain physical independence. We combine healthcare, robotics and gamification to deliver real-world clinical impact.

Job Summary:  
We are seeking a Customer Support Executive to do product installations, provide technical support and excellent customer service to our clients. The ideal candidate should have previous technical support experience, particularly in the electro-mechanical machines domain and require traits such as politeness, calmness, and a focus on customer satisfaction. 

Responsibilities: 

• Addressing customer queries promptly and courteously through various communication channels like phone, email, etc.   

• Documenting customer interactions and managing tickets using Excel or CRM tools. 

• Offering on-site assistance to customers across multiple states for troubleshooting and upkeeping of robotic equipment & other medical devices. 

• Handling customer grievances and elevating concerns to relevant departments as needed. 

• Coordinating with other teams to improve the overall customer journey. 

Requirements: 

• Spoken & written efficiency in English. 

• Basic knowledge of troubleshooting electronic components. 

• Familiarity with mechanical tools. 

• Previous technical support experience, particularly in the electromechanical machines' domain. 

• Excellent communication and interpersonal skills with a focus on customer delight.  

• Familiarity with CRM software and Microsoft Office suite. 

• इस फुल टाइम फ़ील्ड सेल्स Job में फ़ील्ड सेल्स में 6 - 24 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।