Job Title: Voice Process
Job Summary:
A Customer Support Executive is responsible for assisting customers by resolving their queries, providing product/service information, and ensuring a positive customer experience. The role requires strong communication skills, patience, and problem-solving ability.
Responsibility: -
Handle customer inquiries via phone, email, chat, or social media
Provide accurate information about products and services
Resolve customer complaints efficiently and professionally
Maintain records of customer interactions and transactions
Follow up with customers to ensure issue resolution
Escalate complex issues to higher authorities when required
Ensure customer satisfaction and build long-term relationships