Voice & Non-Voice Customer Support Executive

Free Placement,No Fee to be paid

For more information & interview appointment,Free Free to Call Ms.Dimple thakur 8295250799

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Leading MNC BPO Company. The role offers ₹20,000 - ₹32,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।