टेली कॉलर

Job Title: Service Telecaller

Department: Service
Location: VFM Honda

Job Role

The Service Telecaller is responsible for customer calling related to service reminders, follow-ups, feedback collection, and appointment confirmations to ensure high customer satisfaction and service retention.

Key Responsibilities

1. Service Reminder & Appointment Calling

• Call customers for periodic service reminders (free/paid services).

• Confirm service appointments and reschedule if required.

• Inform customers about due services, offers, and AMC/service campaigns.

2. Follow-Up & Feedback

• Collect post-service feedback from customers.

• Address minor concerns and escalate major issues to the Service Advisor or Service Manager.

• Update feedback and complaints in the CRM system.

3. Customer Retention

• Follow up with inactive customers and encourage them to return for service.

• Promote value-added services, AMC, extended warranty, and service packages.

4. Data & CRM Management

• Update customer calling status, remarks, and appointment details in the system.

• Ensure accurate customer contact details and service history records.

5. Coordination with Service Team

• Coordinate with Service Advisors and Workshop team for customer follow-ups.

• Inform customers about service status, delivery timelines, and delays (if instructed).

6. Reports & Targets

• Maintain daily calling reports.

• Achieve calling, appointment booking, and customer retention targets.

Skills Required

• Good communication skills (Kannada mandatory; English/Hindi preferred)

• Polite, patient, and customer-oriented approach

• Basic computer & CRM knowledge

• Ability to handle customer objections professionally

Qualification & Experience

• 10+2 / Graduate preferred

• Fresher or experience in automotive/service calling preferred

KPIs

• Number of calls per day

• Appointment conversion rate

• Service retention %

• Customer feedback score

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।