International Customer Representative

Job Title: Customer Support Executive (Project Coordination – US Operations)
Company: JONES GROUP of Companies
Location: Bangalore
No. of Positions: 3–4
Shift: Night Shift (US Process)
Transportation: Two-way cab facility provided
Experience: Minimum 1 year

Location: 648/L, BKN Ambaram Estates, 1st Floor 1st Main, 1st Stage Rd, Binnamangala, Indiranagar, Bengaluru, Karnataka 560038

Jones Group we do have a 4 verticals

• Jones Asset Management – Real-estate / property services vertical.

• Jones Elite Logistics – Logistics vertical.

• Jones Recruitzo – Recruitment / staffing services.

• Jones Elite Constructions – Construction / contracting vertical.

About the Company

Jones Elite Constructions is a trusted property services provider across major states and cities in the USA. With decades of industry experience, the company manages everything from minor repairs to large-scale property projects, offering reliable and customized solutions to property management partners.

Job Overview

We are hiring Customer Support Executives to support our US operations. This role involves coordinating property service requests, communicating with vendors, field teams, tenants, and clients, and ensuring smooth execution of service projects such as Landscaping, Plumbing, Electrical, HVAC, Roofing, Handyman, and Sewer services. The role is ideal for candidates with strong communication skills and experience in international voice processes.

Key Responsibilities

• Handle inbound and outbound calls with US-based clients, tenants, and vendors

• Create and manage work orders and service requests

• Coordinate with vendors and internal teams to ensure timely service delivery

• Act as the primary point of contact for project-related communication

• Track service timelines, updates, and completion status

• Maintain accurate documentation and updates in project management systems

• Follow up on delays, resolve issues, and keep customers informed

• Track expenses, approvals, and service completion records

• Verify vendor invoices and required documents

• Ensure customer satisfaction through clear communication and follow-ups

Skills & Experience Required

• Excellent verbal and written communication skills in English

• Experience in international voice process (US preferred)

• Experience in international sales or customer support

• Ability to handle high call volumes (inbound & outbound)

• Strong interpersonal and relationship-building skills

• Customer-focused approach with strong problem-solving abilities

• Target-driven mindset and ability to work in a fast-paced environment

Why Join Us

• Stable US process with night shift allowance

• Two-way cab facility

• Opportunity to work with international clients

• Growth opportunities within operations and project coordination

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