Telecaller – Visa Consultancy
Job Summary:
The Telecaller is responsible for making outbound calls to potential clients, providing information about visa services, and scheduling appointments for counselling.
Key Responsibilities:
Make outbound calls to leads generated via marketing campaigns.
Explain visa services and offerings to prospective clients.
Schedule appointments for counsellors or branch managers.
Maintain accurate records of calls and client interactions.
Follow up with leads and ensure high conversion.
Meet daily and monthly call and lead targets.
Requirements:
Minimum 12th pass or Bachelor's degree.
0-2 years of telecalling or customer support experience.
Good spoken English and regional language proficiency.
Excellent communication and persuasion skills.
Basic knowledge of visa and immigration processes is an advantage.
🎓 3. Counsellor – Visa Consultancy
Job Summary:
The Counsellor guides and supports clients through the visa process, offering information, eligibility checks, documentation advice, and end-to-end support.
Key Responsibilities:
Counsel students and professionals on visa options and immigration pathways.
Assess client eligibility and recommend suitable visa programs.
Explain documentation requirements, timelines, and procedures.
Guide clients through the entire visa application process.
Coordinate with processing teams and keep clients informed of progress.
Maintain accurate client records and follow-up notes.
Requirements:
Bachelor’s degree (preferred: in Education, Business, or related field).
1-3 years of experience in visa counselling or overseas education consulting.
Strong knowledge of visa requirements (Canada, UK, Australia, etc.).
Excellent communication, problem-solving, and customer service skills.
Detail-oriented with strong organizational abilities.