Telecaller

1. Handling Customer Calls

• Answer incoming calls from customers

• Make outbound calls for follow-ups, sales, or feedback

• Maintain a polite and professional tone

2. Resolving Customer Queries

• Understand customer issues or questions

• Provide accurate information about products/services

• Troubleshoot basic problems or escalate when needed

3. Customer Support & Assistance

• Help customers with orders, complaints, or service issues

• Guide customers step-by-step to resolve problems

• Ensure customer satisfaction

4. Data Entry & Record Keeping

• Maintain call logs and customer details

• Update CRM systems with correct information

• Record feedback and complaints properly

5. Follow-ups

• Call customers for updates or pending issues

• Ensure complaints are resolved on time

• Build long-term customer relationships

6. Sales (in some roles)

• Promote products or services

• Cross-sell or upsell when appropriate

• Achieve daily/weekly targets

7. Adhering to Company Guidelines

• Follow scripts or communication guidelines

• Maintain confidentiality of customer data

• Meet performance metrics (call time, resolution rate, etc.)

🧠 Important Skills Required

• Good communication skills (Hindi + basic English often required)

• Active listening

• Patience and problem-solving ability

• Basic computer knowledge

• Ability to handle pressure and difficult customers

💼 Work Environment

• Call centers / BPOs

• Offices or remote (work-from-home in some companies)

• Rotational shifts (especially for international processes)

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।