A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
8,000 - 9,000 /महीना
Looh Hostels Private Limited
आरपीएस मोर, पटना
ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव
फुल टाइम
Key Responsibilities:
Customer Interaction: Respond to and manage customer inquiries across phone, chat, and social media, offering timely, accurate, and friendly assistance.
Product Demos: Conduct engaging and informative product demos, either virtually or in person, tailored to customer needs, to demonstrate key features, benefits, and usage.
Issue Resolution: Troubleshoot and resolve customer complaints or inquiries efficiently, ensuring customer satisfaction and retention.
Product Knowledge: Maintain an up-to-date understanding of company products and services to provide accurate assistance during interactions and demos.
Documentation: Record customer interactions and outcomes in the CRM system / Google form, ensuring thorough and accurate tracking for follow-up.
Escalation Management: Identify and escalate complex issues to senior team members or other relevant departments, ensuring prompt resolution.
Customer Satisfaction: Ensure that all interactions result in a positive customer experience, focusing on solving problems with professionalism and empathy.
Feedback Collection: Gather feedback from customers to help improve products and services, reporting insights to relevant teams.
Collaboration: Work with cross-functional teams (Sales, Technical Support, Product Development) to resolve issues or share valuable customer insights.
