A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 60,000 /महीना*
Hynes Infratech Private Limited
सेक्टर 136, नोएडा
₹35,000 इनसेंटिव्स शामिल
ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव
Full Time
We are looking for a Pre Sales Executive to join our team Hynes Infratech. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 6 months of exp. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.
