Telecaller

We are looking for a dedicated Customer Care Executive to join our team in Noida Sector 58. The ideal candidate should have 2 to 3 years of experience in customer service and possess excellent communication skills. This role requires a female candidate who is proactive and enjoys helping customers.

Key Responsibilities:

1. ••Customer Support••: Provide assistance to customers through various communication channels, including phone, email, and chat, addressing their queries and providing solutions in a timely manner.

2. ••Issue Resolution••: Handle customer complaints or concerns by listening actively and taking appropriate actions to resolve problems effectively, ensuring a positive customer experience.

3. ••Feedback Collection••: Gather customer feedback and insights to identify areas for improvement, contributing to the enhancement of services and customer satisfaction.

4. ••Database Management••: Maintain accurate records of customer interactions, transactions, and feedback in the company database, ensuring all information is up-to-date and accessible for future reference.

5. ••Team Collaboration••: Work closely with team members and other departments to ensure seamless service delivery and discuss challenges faced by customers, fostering a collaborative work environment.

Required Skills and Expectations:

Candidates should possess strong verbal and written communication skills and be comfortable using various software applications. A keen attention to detail and the ability to work in a fast-paced environment are essential. The successful candidate should demonstrate problem-solving abilities, empathy, and a customer-centric attitude, ensuring that customer needs are met promptly and effectively.
Experience
2 - 3 Years
No. of Openings
4
Education
Graduate
Role
Customer Care Executive
Industry Type
Automobile / Auto Ancillaries
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office