कस्टमर सपोर्ट टेली कॉलिंग

A Telecaller at Royal Enfield (typically working at an authorized local dealership or showroom) acts as the bridge between the brand and its customers. They handle both outbound and inbound calls, driving sales, scheduling test rides, and managing service reminders. [1, 2, 3, 4]\

Core Responsibilities

• Lead Follow-Up: Call prospective customers who have inquired about Royal Enfield bikes (via website, walk-ins, or ads), understand their requirements, and invite them for showroom visits or test rides. [1, 2]

• Customer Service & CRM: Contact existing customers for routine maintenance reminders (e.g., first/second free services), annual maintenance contracts (AMC), and bike breakdowns. [1, 2]

• Feedback Collection: Conduct post-service or post-purchase follow-ups to ensure customer satisfaction and gather feedback. [1, 2]

• Campaign Promotions: Inform the rider community about new motorcycle launches, special edition models, gear, and upcoming accessories or events.

• Database Management: Log all customer interactions, feedback, and appointment details accurately into the dealership's CRM system. [1, 2]

🛠️ Key Qualifications & Skills

• Education: Minimum +2 Pass; a Bachelor’s degree (Any Degree) is often preferred.

• Language Skills: Fluency in English, Tamil, and basic Hindi/Malayalam depending on the region.

• Experience: Both freshers and experienced candidates (0-3 years) are usually hired.

• Soft Skills: Excellent verbal communication, active listening, patience, and a friendly, customer-centric attitude. [1, 2, 3, 4, 5, 6]

Compensation & Work Environment

• Salary Range: Typically ₹13,000 to ₹21,000 per month (varies based on experience, location, and interview performance).

• Benefits: ESI, PF, and performance-based incentives on successful lead conversions.

• Working Hours: Full-time, standard day shifts (e.g., 9:30 AM to 6:30 PM), typically Monday to Saturday.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।