· Role: Technical Support Executive
· Location: Delhi/NCR (Preferred)
· Type: Full-time, 6 days/week (Flexible shifts including night/early morning)
Key Responsibilities:
· Manage inbound/outbound calls via IVR.
· Resolve customer queries and complaints via Calls, Email, and WhatsApp.
· Document issues and maintain records in CRM.
· Escalate unresolved cases and ensure timely follow-ups.
· Generate performance reports.
What We’re Looking For:
· Education: Engineering degree (Relevant field).
· Experience: 1–2 years.
· Skills: Strong communication (verbal/written), basic technical troubleshooting knowledge, and computer proficiency.
Important Notes:
· Commitment: 1-year service bond required.
· Culture: Flat hierarchy with emphasis on ownership and hands-on learning.