Job Title: Technical Support Executive
Location: 5th Fl, Bestech Business Tower, Sector 66, Sahibzada Ajit Singh Nagar, Punjab, Sector 66, Chandigarh – 160062
Working Days: 6 Days Working (Rotational Week Off)
Shift: Rotational Shifts
Salary: ₹20,000 CTC | ₹16,000 In-Hand
Job Overview:
We are hiring Technical Support Executives for a domestic process. The role involves assisting customers with technical queries, troubleshooting issues, and ensuring a seamless customer experience.
Key Responsibilities:
Handle inbound/outbound customer interactions for technical support
Diagnose and troubleshoot technical issues related to products/services
Provide step-by-step solutions and guidance to customers
Maintain accurate records of customer interactions and resolutions
Escalate unresolved issues to the appropriate teams
Ensure high levels of customer satisfaction and service quality
Eligibility Criteria:
Graduate (Mandatory)
Freshers and experienced candidates can apply
Basic knowledge of computers and technical troubleshooting
Good communication skills in Hindi and basic English
Required Skills:
Problem-solving and analytical ability
Customer-centric approach
Basic technical knowledge (Internet, devices, software issues)
Ability to work in rotational shifts
Perks & Benefits:
Fixed salary structure
Rotational week off
Growth opportunities
On-the-job training provided
How to Apply:
📞 Contact: +91-8271273330
📧 Email: Aman@hirewave.in