A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,000 - 40,000 /महीना
Holmium Technologies Private Limited
फील्ड जाब
सेक्टर 6, नोएडा
ग्राहक सहायता / टेलीकॉलर में 6 - 36 महीने का अनुभव
फुल टाइम
Job Summary:
We are looking for a Technical Support Executive to provide technical assistance and support to customers and internal teams. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and a customer-focused approach to resolve technical issues efficiently.
Key Responsibilities:
Provide technical support to customers via phone, email, chat, or remote sessions.
Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
Install, configure, and maintain computer systems, applications, and peripherals.
Log, track, and update support tickets in the ticketing system.
Escalate unresolved issues to the appropriate technical teams.
Guide users through step-by-step solutions and provide technical documentation.
Monitor system performance and report recurring issues.
Coordinate with internal teams to ensure timely issue resolution.
Maintain records of technical problems and solutions.
Ensure compliance with company policies and service standards.
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
0–3 years of experience in Technical Support, IT Helpdesk, or Desktop Support.
Freshers with good technical knowledge may also apply.
