Client Liaison: Serve as the primary point of contact for clients, assessing their needs and keeping them informed on service progress.
Scheduling & Dispatch: Coordinate and schedule appointments, field technicians, or care providers to ensure timely execution of services.
Issue Resolution: Actively listen to and resolve client complaints or inquiries, ensuring company standards are met.
Documentation & Records: Maintain accurate records of client interactions, service logs, and contracts using organizational software.
Cross-Functional Collaboration: Work alongside internal departments (e.g., sales, billing, or operations) to facilitate seamless service delivery