Operation Manager

We are seeking a senior, dynamic Operation Manager to lead our delivery unit. In this high-profile BPO5 role, you will take complete ownership of macro-level service delivery, orchestrating multi-tiered teams to meet aggressive performance benchmarks and maintain seamless client relationships.

​Key Responsibilities

​End-to-End Delivery: Oversee end-to-end process operations, ensuring strict adherence to contractual SLAs, internal KPIs, and targeted sales or revenue benchmarks.

​Governance & Communication: Drive executive-level stakeholder communication and uphold robust client governance practices.

​Risk & Continuous Improvement: Proactively implement risk mitigation strategies and spearhead continuous process improvement initiatives to boost overall delivery efficiency.

​People Leadership: Drive high-impact performance management, mentoring assistant managers and team leaders to ensure operational excellence.

​Candidate Profile

​Experience: 12+ years of extensive experience within the BPO/Operational Delivery ecosystem (with a strong background in large-scale team handling).

​Skills: Deep expertise in SLA Management, Risk Mitigation, Client Governance, and Process Excellence.

​Shift Flexibility: Open to working in rotational shifts to support global stakeholders.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।