perational Execution & Planning: Oversee daily agency operations, including booking processes, itinerary creation, and on-ground tour coordination.
Supplier & Vendor Management: Negotiate with suppliers, manage contracts for accommodation, transportation, and guides to ensure quality and secure cost-effective deals.
Customer Experience Management: Serve as a key point of contact for clients for pre-tour information and handle any emergencies or disruptions during travel.
Financial & Administrative Control: Monitor budgets, process supplier payments, and manage documentation like vouchers and itineraries.
Process Improvement: Optimize booking systems, enhance workflow efficiency, and implement quality controls, such as analyzing customer feedback