Graduation is compulsory
Freshers – BSc/Btech/BCA do not apply. (Btech/BCA/BSc with CSA experience will be considered)
Anyone with HR position will not be considered.
Shift: Rotational Shift
Working days/hours: 5 days a week, 9 hours a day
Key Responsibilities:
· Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.
· Provide accurate and timely information regarding flight schedules, fares, and policies.
· Resolve customer complaints and provide appropriate solutions within set timelines.
· GDS – Hands on experience in Amadeus or Galileo will be an added advantage
· Maintain a high level of professionalism and empathy with customers at all times.
· Document all interactions clearly and accurately in the system.
· Escalate complex issues to senior support or supervisors as needed.
· Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements