International Customer Support Executive

New Zealand InternationalVoice Process ( WFO)

Responsibilities and Duties

Provide customer support via phone calls for international customers, in English

languages.

Resolving customer queries and requests.

Manage customer expectations and ensure customer satisfaction.

Document customer interactions for review and follow-up.

Utilize computing and technical expertise to respond to customer inquiries.

Regularly review customer feedback and take measures to improve customer service.

Inform customers on the steps to follow to exploit services of the company.

Job Brief

Handle customer’s problems, enquires, and complaints in a professional and timely

manner.

Provide support to customers in multiple languages via phone, email, or chat.

Recognize and refer potential complaints that require support from supervisors.

Ensure that customer queries are addressed in a timely and accurate manner.

Regularly update customer database with accurate information.

Qualification and Experience

Any Graduate Fresher.

12th pass with at least 6 months of experience in BPO (customer service).

Shift and Allowances

5 Days working, 2 days’ rotational week off- US rotational Graveyard shifts, split week

off.

9.5 Hours shift (including 1 hr break).

Both side cab service if address is covered in our transport boundary (500 INR Per

Month from salary, 200 INR Professional Tax from salary)

Age Limit – 40 Yrs old max

Login Window is 11:30PM TO 5:30AM During daylight saving, Normally 12:30AM to

6:30AM

Offered CTC

U1 Fresher to 6 month 4LPA

U1 Experience ( 12 mths to 17 mths)

4.5LPA U2 Experience ( 18 mths and above)

5 LPA

Work Location; Commerzone IT Park, Yerwada, Pune

Interview Round

HR Round

OPS Round

Pearson Voice Versant ( Score 60)

Work Location

Commerzone IT Park, Yerwada, Pune.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 6 - 48 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।