Location: Bangalore – Koramangala | Bellandur | Mahadevpura
Work Mode: Work From Office
Salary: ₹35,000 – ₹52,000/month | Up to 30% hike on last drawn salary
Qualification: 12th Pass / Graduate
Experience: 1–3 years
Mandatory: Minimum 1 year International BPO Voice experience
Cab: 2-way cab facility
Shift: 5:30 PM – 3:30 AM (US Shift)
Work Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun
Key Responsibilities
Handle customer queries through calls, emails & chats
Provide Tier 2 customer support and ensure effective issue resolution
Maintain call/data quality and meet SLA & productivity targets
Follow security verification, escalation and process guidelines
Update customer interactions and process documentation
Provide excellent customer service and minimize escalations
Skills Required
Excellent verbal & written communication
Customer-focused approach
Good technical aptitude and problem-solving skills
Ability to work under pressure and in rotational US shifts
ServiceNow / ticketing system knowledge preferred