इंटरनेशनल कस्टमर सपोर्ट एग्जीक्यूटिव

UREGEN HIRING FOR INBOUND CUSTOMER SUPPORT IN US PROCESS

Position : Inbound Customer Support Executive US Inbound

Salary: ₹20000- to ₹40000 + Incentives.

Salary Depending on Interview. / Skills / Experience & Last Salary

Fresher and experience both can apply with Excellent Communication Skills

Gender Male & Female

Process : Customer Support / International Voice Process

Location : Sector 65, Noida

Shift : 9:30 PM – 6:00 AM (US Night Shift)

Working Days : Monday to Friday

Weekly Off : Saturday & Sunday (Fixed Off)

Food : Provided by the Company

Cab Facility : NO

Job Summary

......Services Pvt. Ltd. is hiring enthusiastic, customer-focused professionals for its US Inbound Customer

Support team. The role involves handling inbound customer interactions, resolving queries professionally,

maintaining service quality, and meeting assigned productivity and performance standards

Key Responsibilities

• Handle inbound calls from US customers professionally and courteously.

• Understand customer queries and provide accurate and timely solutions.

• Maintain high standards of customer service and satisfaction.

• Follow process guidelines, communication standards, quality parameters, and company policies.

• Accurately record customer interactions and update information in the system.

• Escalate complex issues to the appropriate team or supervisor.

• Achieve assigned quality, productivity, attendance, and service targets.

• Maintain professional communication with international customers.

Candidate Requirements

Excellent verbal and written English communication skills.

• Strong listening, comprehension, and problem-solving abilities.

• Comfortable working in a US night shift.

• International voice/inbound experience is preferred.

• Freshers with strong communication skills may also apply.

• Basic computer knowledge and good typing skills.

• Customer-focused attitude, professionalism, and willingness to learn.

Selection Process – 5 Rounds

1. Written Test: Basic English, grammar, comprehension, and process-related assessment.

2. Reading & Communication Round: Assessment of reading ability, pronunciation, fluency, and communication.

3. Typing Test: Assessment of typing speed and accuracy.

4. Project Manager /OPS Round: Evaluation of customer handling, problem-solving, process suitability, and overall fit.

5. US Client Final Round: Final interview conducted directly by the US client; selection is subject to client Approval.

Selection Note

Candidates must successfully clear each round to proceed to the next stage. Final selection will be based on

overall performance and successful completion of the US Client interview

Immediate joiners will be preferred.

All interview round is face to face only

Interview Time : 11 am to 5 Pm Monday top Friday

📩 Apply Now / Contact Us Today 📞 8700296790 / 8700296790 /

Regards UTKARSH From SCN Group

Take the first step toward a successful career with us!

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