Executive, Telecalling

 Job Description

•  Conduct outbound calls to promote our organization and its fundraising campaign.

•  Engage with existing and new prospects in a professional and persuasive manner to secure donations and pledges.

•  Operating telephone equipment, automatic dialing systems, and different telecommunications technologies.

•  Provide accurate and compelling information about our organization s mission,

•  programs and impact.

•  Maintains operations by following policies and methodology and functional changes.

•  Keeps up quality service by adhering to organization guidelines.

•  Maintain the brand s ethos and also understand and value the donors requirements.

•  Manage the ongoing activities records via using CRM and telecaling systems with utmost priority and achieve the designed targets.

•  Maintain the brand s ethos and also understand and value the donors requirements.

 Qualifications & Skills

•  Proven experience in telemarketing, fundraising, sales or related fields.

•  Excellent communication and interpersonal skills.

•  Familiarity with fundraising principles and techniques is a plus.

•  Proficiency in using CRM software or similar tools.

•  Minimum Graduate is preferred in any stream.

 Competencies:

•  Creates External Strategic Alliances: Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

•  Information Management: Establishes procedures to collect information needed to manage an organization or ongoing activities within it.

•  Contributes to Team Performance: Is an engaged and integral member of a group, recognizing the need for group collaboration, empathy, consensual decision-making, and respect for others.

•  Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Able to give and take during a conversation in a balanced way, listening as well as speaking at appropriate intervals.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 3 - 8+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।