Email Support Executive

Job description: Email Customer Support Executive

Company: eCommerce Export Pvt. Ltd.
Location: Byculla West, Mumbai
Job Type: Full-time, Permanent
Work Mode: On-site

About the Role:

eCommerce Export Pvt. Ltd. is seeking a detail-oriented and customer-focused Email Customer Support Executive to join our growing Customer Experience team. This role is ideal for professionals with strong written communication skills who are passionate about delivering exceptional customer service through email interactions.

As an Email Customer Support Executive, you will be responsible for managing customer inquiries, resolving concerns efficiently, and ensuring a seamless customer experience while maintaining high standards of professionalism and accuracy.

Key Responsibilities

• Respond to customer inquiries via email in a timely, professional, and customer-centric manner.

• Handle customer complaints, feedback, and concerns with empathy and effective problem-solving skills.

• Provide accurate information regarding products, services, processes, and company policies.

• Identify and escalate complex issues to relevant teams while ensuring timely follow-up and resolution.

• Maintain accurate customer records and update information in CRM systems.

• Collaborate with Sales, Operations, and other internal teams to ensure smooth service delivery.

• Monitor customer satisfaction and contribute to customer retention initiatives.

• Ensure adherence to service quality standards and response timelines.

Required Qualifications & Skills:

• Graduate in any discipline.

• Minimum 1 year of experience in Customer Support, Customer Service, or Customer Relationship Management.

• Excellent written English communication skills.

• Strong problem-solving and analytical abilities.

• High attention to detail and accuracy.

• Proficiency in MS Office applications and CRM tools.

• Ability to manage multiple tasks and prioritize effectively.

• Customer-focused mindset with a professional and positive attitude.

Preferred Competencies

• Experience in email-based customer support.

• Familiarity with CRM platforms and ticketing systems.

• Strong interpersonal and coordination skills.

• Ability to work independently and as part of a team.

What We Offer

• Stable and professional work environment.

• Opportunities for career growth in Customer Experience and Support functions.

• Health Insurance.

• Provident Fund (PF).

• Leave Encashment.

• Supportive team culture and learning opportunities.

Additional Information

Location Requirement: Candidates should be able to reliably commute to Byculla West, Mumbai, or be willing to relocate before joining.

Experience Required: Minimum 1 year in Customer Relationship Management, Customer Service, or a related customer support role.

Work Location: In-person (Byculla West, Mumbai)

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