A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
20,000 - 40,000 /महीना
The Global Skills
निचला पेरल, मुंबई
ग्राहक सहायता / टेलीकॉलर में 1 - 5 वर्षो का अनुभव
फुल टाइम
Job Description
We are looking for a Customer Relationship Executive (CRE) to manage customer interactions, address inquiries, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills and a customer-centric approach.
Key Responsibilities
Handle customer inquiries through calls, emails, and walk-ins.
Maintain strong relationships with existing customers.
Follow up with customers regarding services, feedback, and requirements.
Resolve customer complaints and escalate issues when necessary.
Coordinate with internal departments to ensure timely resolution of customer concerns.
Maintain accurate customer records and update CRM systems.
Generate customer satisfaction reports and follow-up trackers.
Support sales and service teams in customer engagement activities.
Requirements
1–4 years of experience as a Customer Relationship Executive, Customer Support Executive, or Client Service Executive.
Excellent communication and interpersonal skills.
Strong customer handling and problem-solving abilities.
Basic knowledge of MS Office and CRM software.
Ability to multitask and work in a fast-paced environment.
Professional attitude with a customer-focused mindset.
Preferred Skills
Customer Relationship Management (CRM)
Client Handling
Customer Service
Complaint Resolution
Follow-up Management
Relationship Building
Communication Skills
MS Office
