Respond promptly to customer inquiries via email and chat.
Provide accurate information about products, services, and policies.
Resolve customer issues efficiently and escalate complex cases when necessary.
Maintain detailed records of customer interactions in CRM systems.
Ensure service level agreements (SLAs) are met for response and resolution times.
Collaborate with internal teams (sales, technical, operations) to address customer needs.
Identify recurring issues and suggest process improvements.
Deliver a professional, empathetic, and customer-centric experience.