Customer Support Executive

Location: Ugaoo Farm, Talegaon (On-site) - https://maps.app.goo.gl/8cQ7yiL4HhAt9m596

About Us:

At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, and Bangalore — we’re building an ecosystem that brings nature closer to homes, offices, and communities.

Job Profile:

Customer Delight Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth. If you choose this role, you will become part of a fast-paced and dedicated team that works together to provide our clients with the highest possible level of service and advice.

Responsibilities:

• Manage customer Pre-order, Post-Order, and Advice related concerns on a range of customer support channels (WhatsApp/Instagram/e-mails/Calls)

• Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer where necessary

• Maintain customer satisfaction ratings based on explicit criteria set forth by the company

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

• Input data into the company computer platform to keep each customer record updated

• Strong problem-solving abilities along with Strong multitasking and time management/Excellent interpersonal communication skills

• Provide comprehensive and accurate information on product features, order status, and provide post-sales handholding

• Address customer complaints with empathy and provide quick and effective resolution as per company policies. Will be responsible for ensuring customer happiness throughout the process of ordering

• Coordinate cross-functionally with internal departments to resolve customer grievances and special requests

• Ensure you’re there with the customer every step of the way

• Maintain regular and reliable attendance, including the daily schedule as assigned

• Flexible with the working schedule; may be expected to work weekends, holidays, and events.

AIf you love plants, the world of e-commerce and super-passionate teams, we may be just the right fit for you. Side note – your home will look great once you join us.

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