Customer Support Executive

Job Title: Customer Service Representative

Company: Tech Mahindra

Location: 

Number of Openings: 

Fresher and Experienced : Both are welcome to apply

Salary Range: 

Job Description:

Tech Mahindra is seeking experienced Customer Service Representatives to join our dynamic team in Vishakhapatnam. The ideal candidate should have a strong background in customer support, excellent communication skills, and fluency in English. This role involves handling customer queries, providing solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities:

- Handle inbound and outbound customer calls professionally.

- Resolve customer complaints, queries, and provide accurate information.

- Ensure timely follow-ups and escalation of critical issues when required.

- Maintain a high level of customer service standards.

- Adhere to company policies and procedures while delivering solutions.

- Document customer interactions and feedback for process improvement.

- Meet performance metrics such as call quality, resolution time, and customer satisfaction.

Eligibility Criteria:

- Fluent in English (spoken and written) with strong communication skills.

- Ability to work in rotational shifts (including night shifts).

- Basic computer knowledge and familiarity with CRM tools is a plus.

- Strong problem-solving skills and a customer-centric approach.

Why Join Tech Mahindra?

- Competitive salary package .

- Professional growth and career advancement opportunities.

- Employee-friendly work environment with learning & development programs.

- Health benefits

- Cab facility available for night shifts (range: 10 to 20 km)

- 6 working days with 1 rotational week off

Note: Only candidates meeting the experience criteria (6+ months in customer support) should apply. Freshers will not be considered.

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