A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,000 - 22,000 /महीना
Sumway Global Management Private Limited
ए ब्लॉक इंडियन ऑयल नगर, नोएडा
ग्राहक सहायता / टेलीकॉलर में 6 - 24 महीने का अनुभव
फुल टाइम
We are looking for a Customer Support Executive to join our team at Sumway Global Management Private Limited. The role offers ₹18,000 - ₹22,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 6 months - 2 years of experience. Eligibility: Graduates & undergraduates can apply.
Skills: Good English communication, customer handling, interpersonal skills, and willingness to learn.
Important Candidate Criteria:
- Candidates with an IT background are not required.
- Please do not share candidates who have completed BCA or B.Tech M Tech The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.
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