Customer Support Executive

This role is about fulfilment of EPR compliance of companies which deal in 5-10

multiple EPRs like plastic, battery, used oil etc. The candidate needs to ensure that the entire legal compliance of the client is taken care of in a professional manner without any surprises to the team as well as the customer.

Key Highlights of role:

1. Customer:

a. KYC: understanding the customer continuously through regular communication calls,

emails, messages etc

b. Explaining legal requirements, documents to customers and getting required details.

c. Verification of details, and analysis of the same to build audit proof documentation.

d. Submission of online application forms quickly, continuously, and round the clock.

e. Assisting the customer with all kinds of queries in the entire lifecycle of compliance

2. Team:

a. Daily work planning and coordinating with the team.

b. Transparent, and professional communication and keeping everyone informed

about the work.

Qualifications Required:

1. Communication skills:

a. Proactive communication which avoids surprises

b. Clear, and to the point communication

c. Good with writing, speaking, reading, and listening in English, Marathi, and Hindi

2. Professionalism:

a. Focus on Customer service and fulfilment of customer requirements

b. Process oriented and results driven approach

3. Learning Ability:

a. Quick learner

b. Ability to avoid silly mistakes and learn from mistakes

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।