कस्टमर सपोर्ट एग्जीक्यूटिव

Customer Support Executive

We are looking for a Customer Support Executive to join our team at Nishorama, a premium ethnic wear brand. The role offers a competitive in-hand salary and involves delivering exceptional customer support to both domestic and international customers across multiple channels. Join us for a collaborative work environment with excellent opportunities for career growth as our brand continues to expand.

Key Responsibilities:

• Respond promptly to customer queries via WhatsApp, email, Instagram, phone calls, and marketplace platforms.

• Handle order-related concerns, including tracking, delays, cancellations, returns, exchanges, and refunds for Indian and international customers.

• Coordinate with the warehouse, logistics, and courier partners to resolve delivery and shipping issues.

• Assist customers with product details, sizing guidance, fabric care, and order placement.

• Manage return and exchange requests from initiation to successful closure.

• Maintain accurate records of customer interactions and follow-ups.

• Escalate unresolved issues to the relevant teams and ensure timely resolution.

• Share recurring customer feedback to help improve products, services, and processes.

Job Requirements:

The minimum qualification for this role is a Graduation in any discipline with 2+ years of experience in customer support, preferably in an E-commerce or D2C brand. Candidates should be confident in handling both domestic and international customers, possess excellent verbal and written communication skills in English and Hindi, and have a patient, solution-oriented approach.

Experience with Shopify, Amazon Seller Central, WhatsApp Business, email support, and spreadsheets will be an added advantage. Candidates should be organised, reliable, and willing to work on-site from Malad West, Mumbai, 6 days a week during the day shift.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 2 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।