Customer Support Executive

Job Title: Customer Support Executive
Company: Livpure (www.livpuresmart.com)
Location: Gurugram sector 20
Salary: Up to ₹28,000 CTC

About the Company:
Livpure is one of India’s leading brands in water purification and consumer appliances. The company is committed to providing innovative products and high-quality services that ensure safe drinking water and better lifestyle solutions for customers across the country.

Job Responsibilities:

·         Handle customer queries, complaints, and service requests through calls, emails, or chat in a professional manner.

·         Provide accurate information about Livpure products, services, installation, and service processes.

·         Resolve customer issues effectively while ensuring a positive customer experience.

·         Maintain detailed records of customer interactions, complaints, and resolutions in the CRM system.

·         Coordinate with internal departments such as sales and service teams to ensure timely issue resolution.

·         Follow up with customers to ensure their concerns are resolved and maintain high levels of customer satisfaction.

·         Adhere to company guidelines, service standards, and quality parameters while handling customer interactions.

Eligibility Criteria:

·         Graduate in any discipline.

·         Minimum 6 months to 2 years of experience in customer support, customer service, or a similar role.

·         Good verbal and written communication skills.

·         Strong problem-solving skills and ability to handle customers professionally.

·         Basic knowledge of computers and CRM tools.

·         Ability to work in a fast-paced and customer-focused environment.

Salary & Benefits:

·         Salary up to ₹28,000 CTC (based on experience and interview performance).

·         Opportunity to work with a reputed and growing consumer brand.

·         Supportive work environment with opportunities for career growth and learning.

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