Customer Support Executive

Job Description: Customer Support Executive

Position Title: Customer Support Executive
Department: Chat and voice process
Location: Mohali
Employment Type: Full-time

Job Summary

A Customer Support Executive is responsible for managing customer queries and complaints, providing accurate information about products and services, and ensuring a high level of customer satisfaction. The role involves handling inbound and outbound communications through calls, emails, chat, or social media.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or other communication channels

• Resolve customer complaints efficiently and professionally

• Provide accurate information regarding products, services, and company policies

• Maintain detailed records of customer interactions and transactions

• Follow up with customers to ensure issue resolution

• Escalate complex issues to the appropriate department when necessary

• Meet performance metrics such as response time, resolution time, and customer satisfaction

• Build sustainable relationships and trust with customers

Required Skills & Qualifications

• Excellent verbal and written communication skills

• Strong problem-solving and multitasking abilities

• Good listening skills and customer-oriented approach

• Basic computer proficiency (MS Office, CRM tools)

• Ability to handle pressure and manage time effectively

• Minimum qualification: High school diploma or graduation (preferred)

Preferred Qualifications

• Prior experience in customer service or call center roles

• Familiarity with CRM systems

• Ability to work in shifts (if required)

Key Competencies

• Patience and empathy

• Professionalism

• Attention to detail

• Team collaboration

• Adaptability

Salary Range

12500 + Attractive incentives
14000 + Night shift allowance

Contact Information

HR
Rashmi
9872065069

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