A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /महीना
Igl Private Limited
महिपालपुर, दिल्ली
ग्राहक सहायता / टेलीकॉलर में 2 - 3 वर्षो का अनुभव
Full Time
We are looking for a Customer Support Executive to join our team at Igl Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Freight forwarding and Logistics. The role offers ₹20,000 - ₹25,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handling Imports / Exports shipments from start to finish
Coordination with overseas offices
Coordination with Shipping line Offices
Coordinating with the customer and providing complete solutions
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduate and 2 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
