कस्टमर सपोर्ट एग्जीक्यूटिव

Job Description

JOB OPENING - Customer Support Executive (Chat & Calling Process)

Company: Hitgrove Enterprises (Brand: Shopdop)

Location: C-40 Basement, Sector 58, Noida, Uttar Pradesh – 201301

We are looking for a responsible and customer-focused Customer Support Executive to handle customer queries through chat, WhatsApp, phone calls, and other support channels. The candidate will be responsible for assisting customers with product-related queries, order confirmation, order status, delivery updates, complaints, and general support.

Key Responsibilities

Handle customer queries via WhatsApp, Live Chat, Phone Calls, Email, and Social Media.

Attend incoming customer calls and make outbound calls for order confirmation, payment follow-ups, delivery coordination, and customer feedback.

Assist customers with product selection, pricing, availability, and order-related queries.

Track orders and provide shipment and delivery updates.

Coordinate with courier partners and internal teams regarding delayed, undelivered, or returned shipments.

Resolve customer complaints professionally and ensure customer satisfaction.

Maintain records of customer interactions, follow-ups, and pending cases.

Update customer and order details in CRM, Excel, or the company's internal system.

Follow up with customers until their issues are resolved.

Escalate complex cases to the concerned team whenever required.

Maintain a polite, professional, and customer-friendly communication style.

Required Skills

Good verbal and written communication in Hindi & English.

Comfortable handling both Chat & Calling processes.

Basic knowledge of MS Excel, Email, WhatsApp Business, and Internet.

Good typing speed and multitasking ability.

Strong communication, follow-up, and problem-solving skills.

Quick learner with a responsible, disciplined, and positive attitude.

Ability to work independently as well as in a team.

Eligibility

Freshers & Experienced candidates are welcome to apply.

Customer support experience will be an added advantage.

Job Details

Job Type: Full-Time

Work Mode: Work From Office

Working Days: Monday to Saturday

Office Timings: 10:00 AM – 7:00 PM

Probation & Growth

Performance evaluation after probation.

Salary increment and permanent confirmation based on performance.

Company Details

Company: Hitgrove Enterprises

Brand: Shopdop

Website: www.shopdop.in

How to Apply

📧 Email your updated CV to: hitgrove.enterprise@gmail.com

Important Note

Please apply only after carefully reading the complete Job Description. Only candidates who are comfortable with the job responsibilities, work timings, and work-from-office requirement should apply.

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