We are looking for a Voice process to join our Company. The role offers 20,000 to 23,000 . Join us for a great work environment with various opportunities for career growth.
Qualification: - Any Graduation
Excellent Comm. Skills Required
Shift: - Five days working
Rotational Shift (Only Night)
Cab Facility will be provided (Approx. 1200)
Location: - Mohali and Chandigarh
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.