
Key Responsibilities
· Handle inbound customer calls and provide accurate information regarding banking products and services.
· Clarify customer queries and determine appropriate solutions.
· Research, troubleshoot, and resolve issues efficiently.
· Escalate unresolved queries to the appropriate department when needed.
· Complete transactions and maintain accurate documentation.
· Cross-sell suitable banking products based on customer requirements.
Required Skills & Competencies
· SVAR Score: 50 & above
· Excellent verbal communication in English & Hindi
· Regional language proficiency preferred
· Basic computer knowledge and familiarity with MS Office tools
· Strong telephone etiquette and active listening skills
· Sound decision-making, logical reasoning, and numerical ability
· Customer-oriented mindset with patience and empathy
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