Customer Service Upselling

Customer Service & Upselling Associate
Company: SGS
Location: Liberty Tower, Airoli, Navi Mumbai
Work Schedule: 5 days/week | 2 Rotational Offs

Role Overview
Join our dynamic team in a unified role that combines exceptional customer support with revenue-driving sales excellence on enterprise SaaS solutions. You will deliver seamless customer experiences while driving growth through consultative selling, retention management, and strategic upselling.

Key Responsibilities
This blended role requires disciplined execution across two core areas:

• Customer Excellence & Support (50% Voice | 50% Chat): Deliver first-contact resolution on customer inquiries, proactively identify customer intent, and resolve complex issues through collaboration with technical teams.

• Sales & Revenue Growth: Manage the inbound sales pipeline, achieve sales targets, execute consultative selling, and drive cross-sell/upsell opportunities to maximize customer lifetime value (achieve gross ARR targets and maintain quota attainment).

• Retention & Account Management: Proactively identify at-risk customers, execute targeted retention strategies, and manage license optimization and renewal decisions.

Mandatory Eligibility Requirements

• Education: Bachelor's Degree from a recognized university (any stream).

• Experience: 1+ years International BPO experience (mandatory).

• Language: C1 Level English Proficiency (CEFR framework).

• Location: Within 25 KMS of Liberty Tower Airoli OR within 1.5 KMS of Kalyan/Panvel stations.

Compensation & Benefits

Base Monthly Salary : Up to ₹38,000/month
Retention Bonus : ₹1 Lakh
Travel Allowance : ₹3,500
Incentives: 15k
PBI : ₹2,750
OT : (₹400/hour as applicable)

Schedule : 5-day work week with 2 rotational offs
Additional Benefits : Health & wellness benefits

Core Competencies Required
Candidates should demonstrate strength in: Customer Excellence, Consultative Selling, Retention & Churn Management, Technical Troubleshooting (basic), Data-Driven Actions, and Collaborative Problem-Solving.

Interested candidate can share their resume with +918271273330 or apply@hirewave.in)

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