कस्टमर रिलेशनशिप मैनेजर

CRM

1. To check mails and reply them or forward them to the concerned department.

2. Solving customer queries by co-ordinating with respective department about delivery of goods/ complaints/ planning etc.

3. Sending Quotations and do follow up for order with the customers on behalf of Marketing executives when required.

4. Sending Proforma Invoice as applicable according to the Payment terms & sending order copy to the factory for further production process.

5. Sending tentative dispatch schedule & dispatch details to the clients.

6. Handling new inquiry which received by mail or what’s app and do further process to get the order.

7. Coordinating with factory & office team to executing the orders on time.

8. Coordinating with clients for any orders related query and to get correct information to provide right solutions of the product.

9. Coordinating with transporters to resolve dispatch related queries when required

10. Retention of Old clients and generation of business.

11. Keeping customers update with all information according the product range, quantity & order cycle. This significantly helps in increasing the sales of the company.

12. Handling rejections / complaints and do follow up with concerned team till resolved the issue.

13. Provide support to the marketing team to execute their order timely & smoothly.

Job Title: Sales Coordinator

Responsibilities:

1. Assist the sales team in managing and organizing daily activities.

2. Coordinate communication between sales representatives, customers, and internal teams.

3. Prepare and maintain sales reports, forecasts, and performance metrics.

4. Manage and update customer databases to ensure accurate and timely information.

5. Respond to customer inquiries and provide exceptional service to maintain client relationships.

6. Assist in the creation of sales presentations and proposals.

7. Coordinate logistics for sales events, meetings, and conferences.

8. Collaborate with other departments to streamline processes and enhance overall efficiency.

9. Monitor and track sales orders, ensuring timely delivery and customer satisfaction.

10. Provide administrative support to the sales team, including scheduling appointments and maintaining calendars.

11. Do follow up with Existing & sleeping client to continue business relationship and for long term business.

12. Handling Exhibition clients according to the cards provided by management.

13. Do follow up with factory team as well as clients to get complete required work provided by management.

14. Handling new inquiries and sending quotations and do follow up till get the order.

15. Handling all existing client of marketing person when required.

16. Keeping customers update with all information according the product range, quantity & order cycle. This significantly helps in increasing the sales of the company.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 1 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।