Job Description: CRM
Key Responsibilities:
Build and maintain strong relationships with customers and distributors.
Address customer queries and resolve complaints promptly.
Keep customers informed about new products and company updates.
Understand customer needs and implement effective CRM strategies.
Track and analyse customer data to improve customer satisfaction and sales.
Coordinate with the Sales team to plan routes and monitor sales performance.
Work with other departments to ensure a smooth customer experience.
Skills Required:
Excellent communication and interpersonal skills.
Strong problem-solving and coordination abilities.
Good understanding of customer relationship management.
Attention to detail and adaptability.