Job Responsibilities:
Handle complete CRM operations related to clients and orders.
Maintain and updated data in GOOGLE Sheet accurately.
Coordinate dispatch activities and order status.
Follow up for pending payments and maintain records.
Manage order processing and replacement request smoothly.
Handle client queries and provide timely resolution.
Coordinate with internal department for issue resolution
Maintain proper communication with regarding orders, dispatch and replacements.
Ensure customer satisfaction through professional client handling.
Prepare daily and weekly reports related to CRM activities.
Required Skills
Good knowledge of Google Sheets and basic computer operation.
strong communication and client handle skills.
Knowledge of dispatch, payment follow up , order management and replacement.
Good coordination and multitasking abilities.
Experience in manufacturing industry will be preferred.