The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.
Key Responsibilities:
Connect with assigned customers as per defined contact policies
Deliver a high-quality digital banking experience
Understand customer requirements and recommend suitable products
Handle inbound/outbound calls as per quality standards
Resolve customer queries within defined timelines
Promote digital banking services for enhanced customer convenience
Maintain accurate records of customer interactions in CRM systems
Address and resolve customer complaints effectively
Build long-term customer relationships
Ensure customer retention and minimize attrition