Handle customer queries through WhatsApp, calls, email, and social media.
Assist customers with product selection, crystal information, bracelet sizes, customization, and orders.
Provide accurate updates regarding order status, shipping, delivery, returns, exchanges, refunds, and replacements.
Coordinate with the warehouse, courier partners, and internal team to resolve customer issues.
Handle complaints professionally and provide appropriate solutions.
Follow up on pending deliveries, RTOs, returns, and customer requests.
Maintain proper records of customer conversations and complaints.
Explain Solacely's products, policies, and customisation process clearly to customers.
Collect customer feedback and help improve the overall customer experience.
Ensure timely responses and maintain a professional tone in every interaction.